We guarantee live arrival in the U.S. only! There is no Live Arrival Guarantee on Canadian Shipments. We can only guarantee Canadian orders to the border. Additionally, worms shipped to Canada may take up to 2 weeks for delivery. We are one of the few worm suppliers that ships worms to Canada. We have a few proprietary steps to enhance our shipping, thus allowing the worms those 5-8 days held in customs. For Domestic Deliveries: In the case of the worms not
arriving alive, we will either refund your money or reship the worms to you. Since we want your worms to arrive in good condition,
we may delay shipments if the weather conditions are extremely hot or cold.
For the Live Arrival Guarantee to be valid, the worms have to be
signed for and accepted on the first delivery attempt. Please make sure that someone is at your address to receive the delivery.
If nobody will be available to accept the worms, just let us know when you are ordering so we can write, "HOLD AT POST OFFICE FOR CUSTOMER PICKUP" on the
outside of your box. You can add this to the comment section when ordering. We will then guarantee the worms for 24 hours at the Post Office, allowing you plenty of time to pick up your worms.
Please Note: Failure to accept the worms on the first delivery, or failure to pick up the worms within 24 hours at the post office will void the Live Arrival Guarantee.
